For any after-sales support issue, product change, replacement or return, order cancellation, withdrawal and any related question, please contact the Customer Service Department at +30 6979114454 or e-mail: melissotishoney@gmail.com.
Order Cancellation
You can cancel your order without any charge, as long as the products have not been delivered to the cooperating courier company for shipment. If you cancel your order after the products have been delivered for shipment, then you will be charged with the shipping costs from melissotis.gr to your location as well as the costs for returning the products to our store. Contact Customer Service at tel. +30 6979114454, e-mail: melissotishoney@gmail.com for the cancellation of the order and the refund of your money (if you have paid the value of the products).
Product Exchanges
If you wish to exchange a product, it must be in excellent condition and accompanied by the original sales documents (receipt – invoice). The products are returned in the condition and packaging in which they were delivered with all accessories (e.g. packaging materials, etc.), exactly as they were when you received them and provided that they have been maintained by you in the appropriate maintenance and storage conditions until their return.
Discrimination depending on the reason for the change
1. Products with defects or incorrect shipment from melissotis.gr.
In case you received from our store a product that has a defect / defect or a product that you did not order, please contact our Customer Service Department immediately at tel. +30 6979114454 or at e-mail: melissotishoney@gmail.com, so that we can advise you on the possibilities of changing / replacing or returning the product. You can return the products only if you receive confirmation of their acceptance from melissotis.gr following your contact.
2. Products without defects
If you wish to return the products you purchased and receive a refund, you can exercise the Right of Withdrawal, provided that the products are eligible for return under the following criteria.
Right of withdrawal
If you are a consumer, you have the right to withdraw from the contract within 14 calendar days without giving any reason.
The withdrawal period expires 14 calendar days from the day after you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
In order to exercise the right of withdrawal, you must inform the company “melissotis.gr” , at tel. +30 6979114454 or at e-mail: melissotishoney@gmail.com, of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or e-mail).
To meet the withdrawal period, it is sufficient to send the declaration of exercise of your right of withdrawal before the withdrawal period expires. The purchased products must be returned in their original condition accompanied by the relevant sales document (receipt – invoice).
The right of withdrawal does not apply in the following cases:
i) στην προμήθεια αγαών τα οποία είναι ευαίσθητα ή ευπαθή και μπορούν να αλλοιωθούν ή λήγουν σύντομα,
ii) to the supply of sealed goods which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery,
iii) to the supply of goods manufactured according to the consumer’s specifications or clearly personalized,
iv) to the supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding supplementary costs resulting from your choice of a delivery method other than the most economical standard delivery method offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed of your decision to withdraw from this contract (i.e. from the day on which we receive your declaration of withdrawal).
We will carry out the above refund using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any fees for such refund, unless you propose a different means of refund (from the one you used in the initial transaction), in which case you will be charged any fees incurred by melissotis.gr for using this different method, which (fees) will be deducted from the amount to be refunded.
We are entitled to delay the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.
You must send back the goods, without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline shall be deemed to have been met if you send back the goods before the expiry of the 14-day period. You will be responsible for the direct cost of returning the goods.
You are only liable for any diminution in the value of the goods resulting from handling that was not necessary to determine the nature and characteristics of the goods. The necessary handling must be carried out in a manner that you would be allowed to do in any physical store.
Return of products and money in case of withdrawal:
a) Refund:
Especially for cases where you paid by cash on delivery or in any case where a refund with the means you used in the initial transaction is not possible or involves costs for melissotis.gr, the refund of your money, in case of withdrawal, will be made, upon agreement, by deposit into your bank account. The refund of money you have paid through payment service providers (e.g. credit card) may be charged by these providers with costs and commissions, based on the policy of each provider for the cancellation of the transaction, reversal, refund of the amount paid, etc.
b) Return of products:
The products you purchased from our online store were accompanied by legally issued receipts. In order to return products you purchased from melissotis.gr, you must have the relevant purchase receipt in your possession so that you can send it to us. The products are returned in the condition and packaging in which they were delivered with all their accessories (e.g. packaging materials, etc.), exactly as they were when you received them and provided that they have been maintained by you in the appropriate maintenance and storage conditions until their return.
After packing the product, if it has been unpacked, with its packaging materials, enclose the sales document (invoice/receipt) as well as the relevant withdrawal document and send the products, with sender’s charge, to the company “melissotis.gr” , at tel. +30 6979114454 or at e-mail: melissotishoney@gmail.com. It is recommended to use the courier company that delivered the product to you for shipping.
If the above legal procedure is not followed or the legal conditions for accepting the return of a product are not met, then it will be returned to the consumer, who will be responsible for the costs of packaging and re-shipping it to him.
In case of repeated changes/withdrawals by the consumer, melissotis.gr, reserves the right to refuse to accept a product return due to abuse of the right of withdrawal/change of our products. In this case, the consumer is liable for any resulting costs due to the abusive exercise of his rights.
Wrong shipment
In the rare case where an error occurs in one of the order picking and packing processes, there is a possibility that products that do not match your order will be shipped or that there will be fewer products in your order. There is also a possibility that the wrong product will be recorded when placing telephone orders.
All these cases are controlled by the closed security circuit. If it is proven that a product was shipped incorrectly, then melissotis.gr, immediately undertakes to send the correct product and cover the return costs of the incorrect product.
The conditions for receiving the incorrect product shipment are:
- The product must not have been opened.
- The product packaging must not be damaged.
- There should be an update upon receipt of the order or at the latest the next business day.
In the event that any of the conditions are not met, melissotis.gr, has the right to not accept receipt of the incorrect product.
Limitation of Liability
- Our staff makes every effort to provide high quality services.
- melissotis.gr is not responsible for side effects and damages from the use of ordered products due to incorrect product selection by the user, careless or incorrect use of the products, or the manufacturer’s fault.
If the product being returned is associated with a gift, then it must be returned together with the product and the specific gift.
Complaints handling policy
For any questions, clarifications and any other concerns or issues related to the operation and use of melissotis.gr, its products and services, you can contact us at tel. +30 6979114454 or send an e-mail to: melissotishoney@gmail.com. Our specialized staff remains by your side at all times, ready to listen to you and address any problems and complaints that may arise regarding the services provided and our products.